September 9th, 2011 by Museman

To the vast majority of people, the world contains an overwhelming
amount of information stored in a seemingly endless number of
locations. Finding the exact information you want exactly when you want
it can be a great help, and it's the job of an Information Professional
(also referred to as a "Database Researcher", "Data Miner", or "Information Retrieval Specialist") to make this possible.
Information Professionals are trained in the format and indexing used by each of a number of publicly-available
(eg: the Internet) and subscription-based
(eg: Ei Compendex)
databases covering scientific, technical, business, marketing, product,
vendor, news, and reference information, as well as the search syntax
and commands required to effectively search through each one. Using
this knowledge, they efficiently locate, retrieve, review, and deliver
concise packages of information to their clients based on their
specific information request.
For over six years of my career I worked as a "Technical Specialist"
for a small Information Aggregator &Technology-Transfer firm, where I performed a wide variety of tasks,
including:
- performing synergistic literature research on over 150 proprietary and
publicly-available databases of publications covering science,
technology, patents, trademarks, marketing, business, products,
vendors, government, contract, and reference information
- creating and implementing automatic "alerts" designed to notify the
customer of new publications on their specific question or subject of
interest
- providing live, realtime product demonstrations to decision
makers
of companies considering the service for the first time
- teaming with sales staff to retain customers reluctant to renew their contract
- providing live, realtime remote training to
customers subscribing to the service, in a one-to-one or one-to-many setting
- authoring NTIS Bibliographic summaries, including appropriate
indexing & keywords
- testing database updates for completeness and accuracy
- training and mentoring new hires
- suggesting improvements to existing products & services
- proposing new products & services to enhance revenue
- ...and more!
During this time, I performed over 3,000 research requests per year for the firm's
clients - or, an average of one every 33 minutes. Many of these requests
involved highly technical topics for many of the United States' best-known firms.

The truly fantastic aspect of this job was not just that the literature research
topic would change every thirty minutes or so, keeping boredom to a minimum, but also the sheer
amount of published data available to research through when answering
any given topic: Over 150 databases collectively containing tens of
millions of well-written, accurate, peer-reviewed, heavily-indexed
publications from well known and highly-respected database providers.
Here is a list of the databases I researched on a routine basis for my
clients:
|
Database Name
|
Code
|
1
2
3
4
5
6
7
8
9
10
|
Aerospace Database
Aluminum Industry Abstracts
Alloys Index
Business Dateline
Commerce Business Daily
Conference Papers Index
Dissertation Abstracts
Aerospace/Defense Markets & Technology
Coal Abstracts
Engineered Materials Abstracts
|
AEO
AIA
ASM
BDL
CBD
CRT
DMI
DMT
EDB
EIX
|
11
12
13
14
15
16
17
18
19
20
|
Energy Information File
ESPACE-ACCESS
FINDEX
Freedonia Industry Analysis
Frost & Sullivan Market Reports
Federal Register Database
Inform
Ei Compendex*Plus
Materials Business File
New Product Announcements
|
EMA
EPO
FDX
FIA
FNS
FRP
INF
INS
MDB
NPA
|
21
22
23
24
25
26
27
28
29
30
|
Official Patent Gazette
PROMT
Society of Automotive Engineers
Society of Manufacturing Engineers
U.S. Trademark File
Table of Contents
Thomas Register of American Manufacturers
Scientific and Technical Aerospace Reports
Ward's Business Directory
Who's Who in Technology
|
PAT
PMT
SAE
SME
TMK
TOC
TRM
USG
WBD
WHO
|
|
31 |
Weldasearch |
WLD |
Of course, when appropriate I also used any of the other 120 or so
electronic databases and myriad of hardcopy reference materials
available in-house, as well as the world wide web and old-fashioned
networking by telephone, in order to satisfy my clients.

At the peak of my work for this firm I was directly responsible for
ensuring the satisfaction of over seventy (70) companies, each having a
number of their employees using the service. Collectively, these
companies covering a wide variety of industries, products, and
services, and below I've listed a few of them:
- Vehicle
Tires
-
Polymer
Compounding
-
Avionics
-
Centrifugal Pumps &
Compressors
-
Security Products
-
Bicycles
& Sporting Goods
-
Arcade & Amusement Devices
-
Automobile Manufacturer
|
- Aviation
& Defense Contractors
-
Household
Appliances
-
R&D
Laboratories
-
Electrical Products
-
Water
Treatment Equipment
-
Airfoil Manufacture
-
etc
|
Many of these companies are well-known, but modesty
(and, the advice of my lawyer)
prevents me from listing them: If you would like to see them,
and I'll send you login credentials to access the
password-protected content.

When
you provide accurate and timely work to customers that's both relevant
and thorough, you're bound to get unsolicited compliments. Here are
just a few phrases from the many compliments I've received while working
as an Information Researcher:
Compliments from Customers:
- "Extremely knowledgeable technical support..."
- "Our people did not find this material for two months. Now, I found it very quickly because of your help."
- "You have saved us a lot of time and work."
- "I did not give you a lot of [background] information, but you still came through."
- "...his high quality of work should never be overlooked.”
- "Thanks again for the great service you provide!"
|
Compliments from Co-workers:
- "I truly believed we were going to flop [with our demonstration]... then, lo and behold, [he] just whips up all this amazing stuff...Unbelievable!"
- "He suggested and discussed technical areas that could only come from [one] knowledgeable about the disciplines they were inquiring about."
- "...he's an astoundingly talented Technical Team person."
- "They [the Customer] only want this Technical Specialist."
- "Demonstration went exceptionally well...these guys think [he] IS God...should get Purchase Agreement."
- "Hope you'll be willing to share your techniques when we move into our new building."
|
If you would like to read the full text of the compliments, along with the companies impressed enough to send them,
and I'll send you login credentials to access the
password-protected content.

Just drop me a line:
and ask your questions, send a compliment, or offer a suggestion!