It’s a Taco Tuesday TOTALLY EPIC FAIL!
After overcharging me for a Loaded Beef Nachos, screwing up the order twice (the second time after being told how to make it correctly), and giving me a side order I didn’t order, an employee led me to believe they deliberately screwed up my order because I was a ‘”f**king expert” as loud urban music – complete with the “N-Word” – played in the kitchen.
Regular readers already know Taco Bell is one of my guilty pleasures: I’ve been visiting them at least once a week for years, and usually publish my Memeories on Taco Tuesday.
And as a creature of habit I usually get the same order: A burrito, nachos of some kind, and a drink.
Now I believe I’m a reasonable person, especially when dealing with people working Entry-Level Jobs, having worked a few of them back in my youth. So when it comes to Fast Food I prefer to be more patient and wait a bit longer if it means the order is fresh, correct, and delivered professionally. I also know mistakes can happen, but I don’t have a problem if mistakes are corrected quickly (although I’ve learned to completely avoid the Drive-Thru Window, where speed is measured so mistakes are inevitable).
It’s only when things go completely sideways that I get frustrated: Like the time during the COVID Lockdown when I had to wait 45 minutes in a Taco Bell Drive Thru to get my order, discover it was completely wrong (including the drink!), and then wait another 45 minutes in the drive thru only to be told they couldn’t replace it unless I provided the sales slip they never gave me. Or, right after that catastrophic COVID Lockdown ended, when I waited over an hour inside another Taco Bell to get my food – probably because I was the only one dining in (although they did apologize and refund my money). Or the time Taco Bell employees forgot I was in the dining area and got into a loud discussion about how racist each employee was.
“We strive to create positive, memorable customer experiences at Taco Bell and take it seriously anytime a customer experience falls short of that. We appreciate this customer’s patronage to Taco Bell and thank them for their feedback.”
-Taco Bell Spokesperson, email to website Daily Dot, October 8, 2022, in response to a Customer’s complaint.
Thanks, “Taco Bell Spokesperson”, those sure were “memorable customer experiences”!
However, this recent “memorable customer experience” at Taco Bell really took the cake (and, as I was at a KFC / Taco Bell location I could have literally taken the cake
On my way back from Fenway Park (after watching the Red Sox lose their Home Opener) I stopped at a Taco Bell for dinner. My order seemed easy enough: A Stacker, and a Loaded Beef Nachos with added onions, no guacamole, and sour cream on the side instead of on the nachos. The Stacker was correct and just fine…
…the Comedy of Errors took place with the Loaded Beef Nachos:
Here’s a visual summary of what happened:
(Click image to enlarge it in the same window)
And if you’d like to read all the details of their FAIL just keep reading:

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